Terms of service

1. Overview

This website is operated by Panchamrutham. Throughout the site, the terms “we”, “us” and “our” refer to Panchamrutham. Panchamrutham provides this website, including all information, products, services, tools and other content available through the site, subject to your acceptance of these Terms of Service.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, including any additional terms and policies referenced or linked on our website.

Please read these Terms of Service carefully before using our website. If you do not agree with these terms, you should not use our website or purchase our products.

Our online store is hosted on Shopify, which provides us with the e-commerce platform that allows us to sell our products and services to you.

2. Online Store Terms

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree not to use our products or website for any unlawful or unauthorized purpose.

You must not transmit or introduce any harmful code, viruses, malware or other destructive material through our website.

We reserve the right to refuse service, cancel orders or restrict access to our website where we reasonably believe that these Terms of Service have been violated or that the use of our website is unlawful or harmful.

3. General Conditions

We reserve the right to refuse service or cancel an order at our discretion, subject to applicable law.

You agree not to reproduce, copy, sell, resell or exploit any portion of our website, products, services or content without our prior written permission.

You agree not to misuse the website or attempt to interfere with its normal operation, security or functionality.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate and up to date.

However, product images may appear slightly different depending on your device, screen settings, lighting or photography conditions.

As our products are food products, there may be minor variations in appearance, colour, texture, size or weight between individual products. Such natural or minor variations do not necessarily constitute a defect.

We reserve the right to modify product descriptions, availability and pricing at any time without prior notice.

We also reserve the right to discontinue any product at any time.

5. Product Availability

All products displayed on our website are subject to availability.

We reserve the right to limit the quantity of products available for purchase and may refuse or cancel an order where a product is unavailable, incorrectly listed, incorrectly priced or cannot reasonably be fulfilled.

If we cancel an order after payment has been made, we will provide an applicable refund for the cancelled order.

6. Orders and Billing Information

When placing an order, you agree to provide accurate, complete and current information, including your name, contact details, delivery address and payment information.

You are responsible for ensuring that the information provided during checkout is correct.

We reserve the right to refuse, limit or cancel any order where necessary, including where we believe an order may be fraudulent, unauthorized, incorrectly priced or otherwise problematic.

If we need to modify or cancel an order, we may attempt to contact you using the contact information provided at the time the order was placed.

Our Refund Policy forms part of these Terms of Service.

7. No-Return Policy

Due to the nature of our food products, Panchamrutham does not accept returns of products once they have been delivered.

Customers should not send products back to us unless specifically instructed by Panchamrutham.

If you receive a product that is damaged, defective, incorrect, spoiled or has another genuine quality-related issue, please contact us as soon as possible.

Any refund or other resolution will be considered on a case-by-case basis in accordance with our Refund Policy.

8. Order Cancellation and Changes

Once an order has been confirmed, cancellation or changes to the order may not be possible.

If you wish to add additional products after placing an order, you may need to place a separate order.

Where reasonably possible, we may try to coordinate multiple orders for delivery together, but this cannot be guaranteed.

9. Delivery

We will make reasonable efforts to process and dispatch orders within the timeframes communicated on our website.

Delivery times may vary depending on the delivery location, availability of products, courier or delivery partner, weather, public holidays, transportation conditions and other circumstances beyond our reasonable control.

Panchamrutham is not responsible for delays caused by circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and appropriate contact information.

If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional delivery arrangements or charges may apply.

10. Pricing and Payments

All prices displayed on our website are subject to change without prior notice.

We reserve the right to correct pricing errors, including where a product has been displayed at an incorrect price due to a technical or human error.

Orders may be cancelled if a significant pricing or listing error is identified before fulfillment.

Payment must be successfully completed through the payment methods made available on our website before an order can be processed, unless otherwise stated.

11. Optional Third-Party Services

We may provide access to third-party services or payment, delivery or other tools that we do not directly control or operate.

Your use of such third-party services may be subject to the terms and conditions of those third parties.

We are not responsible for the availability, performance or policies of third-party services, except where otherwise required by applicable law.

12. Third-Party Links

Our website may contain links to third-party websites or services.

These websites are not operated or controlled by Panchamrutham.

We are not responsible for the content, policies, products or services provided by third-party websites.

You should review the terms and privacy policies of third-party websites before using them.

13. Customer Reviews, Feedback and Submissions

If you submit reviews, comments, feedback, suggestions, photographs or other materials to us, you agree that the information provided is lawful and does not infringe the rights of any third party.

You must not submit content that is unlawful, misleading, abusive, threatening, defamatory, obscene or otherwise inappropriate.

We reserve the right to remove content that we reasonably believe violates these Terms of Service or applicable law.

14. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use and protect personal information.

15. Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability, promotions or other information.

We reserve the right to correct such errors and update information at any time without prior notice.

Where necessary, we may cancel or modify an order affected by a material error and provide an applicable refund for any amount already paid.

16. Prohibited Uses

You are prohibited from using our website or its content:

For any unlawful purpose.
To violate any applicable laws or regulations.
To infringe upon our intellectual property rights or the rights of others.
To submit false, misleading or fraudulent information.
To upload or transmit viruses, malware or other harmful code.
To interfere with the security or operation of our website.
To attempt to gain unauthorized access to our website, systems or accounts.
To collect or track personal information of others without authorization.
To engage in activities that could damage, disable or impair the website.

We reserve the right to terminate or restrict your use of the website if you violate these provisions.

17. Disclaimer

We make reasonable efforts to provide accurate information and reliable products through our website.

However, to the extent permitted by applicable law, our website and its content are provided without warranties that the website will always be uninterrupted, error-free or completely accurate.

Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Panchamrutham shall not be liable for indirect, incidental, special or consequential losses arising from the use of our website or products.

Nothing in these Terms of Service limits or excludes liability where such limitation or exclusion is not permitted under applicable law.

19. Indemnification

You agree to indemnify and hold Panchamrutham harmless from claims, losses, liabilities and reasonable expenses arising from your violation of these Terms of Service, misuse of our website or violation of applicable laws or the rights of another person.

20. Severability

If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall continue in full force and effect.

21. Termination

These Terms of Service remain effective unless terminated by you or by us.

We may suspend or terminate your access to our website where permitted by law if you violate these Terms of Service or misuse our website.

Any provisions that by their nature should continue after termination, including provisions relating to intellectual property, liability and indemnification, shall continue to apply.

22. Entire Agreement

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy and other policies displayed on our website, constitute the terms governing your use of our website and purchase of our products.

If any provision of these Terms conflicts with a mandatory requirement of applicable law, the applicable law shall prevail to the extent of the conflict.

23. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms of Service or your use of our website shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.

24. Changes to These Terms of Service

We reserve the right to update, change or replace these Terms of Service at any time by posting an updated version on our website.

It is your responsibility to review this page periodically for changes.

Your continued use of our website following the posting of changes constitutes acceptance of those changes, to the extent permitted by applicable law.