Shipping policy

Shipping Policy

All India Shipping

Panchamrutham delivers orders across India.

Orders are generally processed and shipped as soon as possible after the order is placed. Orders are usually dispatched within 1–2 working days, subject to product availability and order volume.

Once your order has been dispatched, delivery generally takes approximately 3–5 working days for metro cities. Delivery times to other locations may vary depending on the delivery location and courier service.

Please note that these are estimated delivery times and we cannot guarantee delivery on a specific date or time.

Delivery Timings

Our delivery partners generally deliver orders between 10:00 AM and 8:00 PM.

We are unable to guarantee a particular delivery time. The delivery partner will attempt to deliver your package at the earliest available time.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Order Tracking

Once your order has been dispatched, tracking information may be provided to you through the contact details provided when placing your order.

You can use the tracking information to follow the status of your shipment.

Delivery Delays

While we make every reasonable effort to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including courier delays, weather conditions, public holidays, transportation issues or other unforeseen circumstances.

We appreciate your patience in such situations.

Incorrect or Incomplete Delivery Information

Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.

Panchamrutham will not be responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

Additional delivery charges may apply if a shipment needs to be re-attempted due to an incorrect address or the recipient being unavailable, where applicable.

Damaged or Incorrect Orders

If you receive a package that appears damaged, or if you receive an incorrect or defective product, please contact us as soon as possible after delivery.

Please provide your order details and clear photographs of the product/package so that we can review the issue and provide an appropriate resolution where applicable.

As our products are food products, returns are generally not accepted. Any refund or resolution for a damaged, defective, incorrect or genuine quality-related issue will be handled in accordance with our Refund Policy.